Refund Policy

We do not offer refunds, returns, or exchanges on any products once they are purchased.

Each set of press-on nails is handcrafted and made to order, ensuring the highest quality and uniqueness for every customer.

If your order arrives damaged or incorrect, please contact us at contact@Gnoir.ca  within 48 hours of receiving your package.

Please include:

• Your order number,

• Clear photos of the product and packaging,

• A brief description of the issue.

Once reviewed, we will offer a replacement or store credit if the claim is approved.

Gnoir is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

Please contact the shipping provider directly to file a claim.

Order cancellations are only accepted within 2 hours of placing the order.

After this time, production may have already started and cancellations will not be possible

If you have any questions about your order or this refund policy, please email us at:
📧 Contact@gnoir.ca