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  • Can I request a custom design?
    Absolutely! Visit the Custom Order page to share your ideas or upload a reference photo. We’ll get back to you with details and pricing.
  • Do you accept returns or refunds?
    Due to hygiene and customization, all sales are final. However, if your product arrives damaged, contact us within 48 hours for support.
  • How long does shipping take?
    Processing takes 2–5 business days. Delivery time depends on your location and the shipping method selected at checkout.
  • How long do press-on nails last?
    Gnoir press-on nails are designed to last up to 4 weeks with proper prep and care. For best results, follow our application guide and avoid prolonged exposure to water or harsh chemicals.
  • What comes in the kit?
    Each order includes: • A full set of nails • Nail glue or adhesive tabs • A nail file & buffer • Alcohol wipes • Application instructions
  • How do I choose the right nail size?
    We offer a sizing guide and a custom sizing option. You can also upload a photo of your hand next to a coin, and we’ll tailor your set for a perfect fit.
  • How long do press-on nails last?
    Gnoir press-on nails are designed to last up to 4 weeks with proper prep and care. For best results, follow our application guide and avoid prolonged exposure to water or harsh chemicals.
  • Do you ship internationally?
    Yes, we ship worldwide! Shipping fees and times vary by country. See our Shipping Policy for more details.
  • How do I contact Gnoir for more help?
    You can reach us through our Contact page or email us at: [Contact@gnoir.ca](mailto:Contact@gnoir.ca)
  • How do I remove the nails safely?
    Soak nails in warm, soapy water for 10–15 minutes and gently lift them off. Avoid forcing removal to prevent nail damage.
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